July 14, 2011 - Today, Virtual Agent Solutions announced a new BLOG dedicated to sharing call center outsourcing knowledge and best practices. BLOG users can expect to see catagories such as Vendor Selection, CSAT, Call Center Management and Operations, Best Sourcing Locations and many more. "The idea is that VAS wants to give the call center community a place to come for free advice. But not just any kind of free advice as that is readily available all over the Web. No instead we offer expert opinions and advice from industry leaders across mutiple verticals. The VAS Blog is another way for us to reach our market, our customer, and the call center community."   virtualagentsolutions.wordpress.com

July 1, 2011 - Today, Virtual Agent Solutions released their new public website to consumers. On the site visitors can expect to learn more about the company founders, services offered, and the value proposition VAS offers its clients. In addition, visitors are able to use a newly added savings caluclator that will show them the real savings potential of using the VAS reverse auction services. "We are excited about the new website and even more excited about the outlook for the next 12 months. Our new company website allows us to have an internet presence, but it also allows us to expand our market reach." President, Ryan Cole

June 10, 2011 - President Ryan Cole announced today that Virtual Agent Solutions will now offer on-demand training and design services specializing in cirriculum design, agent training, and go-live support. "VAS realized that having flexible training support for our clients was another way for us to keep their business initiatives moving. Now VAS clients can leverage our training professionals to travel last minute to important meetings, liason with our clients customers to collect, document, and design training requirements, and ultimately represent our clients training organzation in a way that is consistent with their company values and core compentecies."

June 1, 2011 - Malu’s strong background in Organization Development and in English as a Second Language (ESL) Training led her to the call center industry in 2003, where she established a pre-process training for a major company setting up in the Philippines. She moved to the US when her role expanded to oversight of the training organization of all the company’s sites in India. She served as Consultant to different call centers in India, South America and the Philippines when she joined a Canada-based software development company as Executive Director for Global Training Solutions. Her experience has since broadened into Quality Assurance and Workforce Management in call centers both in North America and Offshore sites, with a special focus on continuous improvement efforts targeting cost savings and higher productivity of Recruitment, Training, Quality Assurance and Operations. "Malu brings with her an industry recognized background and solid reputation for driving success. Her role at VAS will be pivitol for our own success and we are excited about having someone with her caliber on the team." Ryan Cole, President

January 1, 2010 - Chandan Shrestha brings more than 10 years of experience to his role of CFO of VA Solutions. Chandan has extensive experience in strategic planning and financial management of converting traditional call centers for Fortune 500 companies from a captive environment to work at home and offshore model. Most recently, he served as Senior Financial Analyst for the Operations and Strategic Partnership Group of a well known Fortune 500 company where he played a key role in the transformation of the Customer Service Department to a virtual model realizing more than $30M (40%) in savings for the company over 3 years. Chandan began his career as a Financial Analyst at Wackenhut Services Inc. in Palm Beach Gardens, FL where he oversaw financial management of key government security contracts. He holds a BA in Business from Columbia College in Alameda, California and an MBA from the Florida Atlantic University Graduate School of Management in Boca Raton, Florida. "We are very excited to bring Chandan on board with VAS and have done so based on his years of successful financial management. Chandans experience is a huge gain for our company and his value is tremendous for our goals and initiatives." Ryan Cole, President